Heart Couple Rings

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Shipping Times

United States	8-15 days
France	8-15 days
United Kingdom	8-15 days
Canada	8-15 days
Norway	10-25 days
Italy	10-25 days
Belgium	10-28 days
Spain, Germany, Australia	8-15 days
Other Countries	15-28 days

 

Domestic Shipping

Domestic shipping is free. All orders are shipped within 1-4 business days of purchase. A confirmation email and tracking number will be sent to your email. 

Once your package leaves our studio, shipping takes 12-21 business days. Please email support@pura-jewels with any questions. Our team will reply to you within 48 hours.

 

Do you ship internationally?

Yes, we do!

(May vary for each country)

International packages typically arrive within 7-60 business days of shipment. In some cases, international delivery may take up to 80 days. 

Once your package has left the USA, we are not responsible for any extra fees that may apply. Please research your country if they charge extra customs fees or any other fees. Thank you! 

If you have any questions or concerns about the shipping status, tracking information, or general whereabouts of your package please email support@pura-jewels with your order number.

 

Where do you ship from?

We ship from our partnered factories located in China and United States. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!

 

 How do I check my order status?

If you have an account please login first and then follow the directions below: 

1) When signed in to your account, click on 'ACCOUNT' at the top right-hand corner of the site. 

2) On the left, you will see your account information and in the main area, you will see your 'Order History' if you have previously ordered from us.

 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code (if your shipping method chosen has tracking)

 

What if I put in my wrong address?

If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. Please email support@pura-jewels with any questions or concerns.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $6.75 USD. The fee will be deducted from your order refund amount total.

 

What if my package is lost?

Pura Jewels is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.

If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance.

 

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the shipping cost for the package to be sent again.  *** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $6.75 USD. The fee will be deducted from your order refund amount total.

In the instance your package is shipped back to us, we do not issue refunds for international shipping cost.

 

How can I contact you?

Please email support@pura-jewels and our support team will contact you within 48 hours.

Please avoid contact with moisture for plated jewelry. Apply lotions, sprays and perfumes before putting on jewelry. Take off jewelry before exercise and bed. Keeping your jewelry as dry as possible will help prolong the nature of its color and shine. 

Store your jewelry when dry only. To clean jewelry, gently use a soft cloth to wipe off any residue. 

Our Stainless Steel collection is tarnish free. 

Please treat your jewelry with care.